近期有许多骗子冒充steam客服或者买错东西的好友来诈骗

近期有许多骗子冒充steam客服或者买错东西的好友来诈骗，下面我以我亲身经历来给大家曝光一种行骗手段。

省流：封面是真正的steam客服回复，具体翻译我放在文章结尾。

正文：

今年10月下旬有一个美国哥们加我，上来很客气，问可不可以问我一个事，我当时很纳闷，想着是什么事让他这么小心翼翼，于是我就问他什么事，于是他又问我十月份有没有从steam市场上买过他的一个物品并发给我了一个截图（ps:他从头到尾都很客气，以至于我到现在都感觉他不像是骗子，而是跟我一样的一个受害者。）截图的具体内容是一个他的交易记录，上面购买者是我的头像与昵称，我看了后就感觉很离谱，第一我已经两年没用steam市场了，第二我的头像刚换没多久是我自己用AI生成的，怎么会有跟我一模一样的用户，我的警惕性一下就起来了，意识到有可能是场诈骗，于是我上网查有没有跟我遇到过类似情况的，不能说没有，不过很少，而且各个论坛里都有，基本上行骗的方式都不一样，所以借着这个机会，我打算配合下去给大家看看行骗全过程。

我把我与steam好友（骗子）的对话全部放在下面，并翻译，请大家欣赏：

King of the locusts 02:06

Hey there can I ask something?

嘿，我能问个问题吗？

Larry喵喵02:29

king of thelocusts18:59

can i ask bro?

伙计我能问一下嘛？

Larry喵喵18:59

ask what？

问啥？

King of the locusts 18:59

is this you who buy my banana item bro?

兄弟你是买我香蕉的人吗？（备注：香蕉是steam市场里一个可交易的道具）

Larry喵喵19:01

I don't remember buying this thing

Where didyou see it from

我不记得买过这个东西

你从哪里看到的

King of the locusts 19:02

from the community market bro

someone purchase my banana item recenty on the market with the same name and your profile picture and I didn’t received any payment for it

来自社区市场，宝子

有人在市场上购买了我的香蕉商品，但我没有收到任何付款

Larry喵喵19:03

when

OMG I haven't bought anything in the market for two years

什么时候

我滴妈，我已经两年没在市场上买东西了

king of the locusts 19:08

oh so you didn't purchase it?I think someoneimpersonated your steam profile and scammed me

哦，原来你没买？我想有人冒充了你的蒸汽档案，骗了我

Larry喵喵19:08

社区市场图片

And I used to sell collectible cards two years ago

bro,Did you click on some unfamiliar link?

两年前我还卖收藏卡

宝子，你点击了一些不熟悉的链接吗？

King of the locusts 19:10

l am so worried cause i made a huge mstake towards your account.I accidentally repored your instead of the guy who steal my item and now the steam admin said your steam acount will be ban :(

I don't click anything

I don't know what happen

我很担心，因为我对你的账户进行了巨大的攻击。我不小心举报了你，而不是偷我东西的人，现在steam管理员说你的steam账户将被ban

我什么都没点击

我不知道会发生什么

Larry喵喵19:13

Let me search if there are any other users like me.I have been using Steam for 7 years now I couldn't find it,maybe someone is impersonating me

让我搜索一下是否有其他像我一样的用户。我已经使用Steam 7年了，但找不到它，也许有人在冒充我

king of the locusts

I tried to explain to the steam admin that you're not involved but he told me he wants you explanation too can you help me to appeal to him so you won't get ban

我试图向steam管理员解释你没有参与，但他告诉我他也希望你解释一下，你能帮我向他上诉吗，这样你就不会被ban了

Larry喵喵

I was still in school on october i5th, and this avatar was generated by me using AI

10月5日，我还在上学，这个头像是我用AI生成的

king of the locusts

can you help me to make an appeal to the steam admin and explain to him that you just got impersonated and you didn't bought my banana items on the market?

你能帮我向steam管理员求助，并向他解释你刚刚被冒充，你没有在市场上买我的香蕉吗？

Larry喵喵

If you have information about his account,,I can hel***ou report him

如果你有他的账户信息，我可以帮你举报他

(一条也是被骗了的文章链接，是别的论坛的，故就不在这放出来了，不过图中会有)

king of the locusts

I have no information about it but my problem here is your account i reported it by mistake

我没有这方面的信息，但我的问题是你的账户，我错报了

Larry喵喵

This link is a similar scam technique that I have seen

这个链接是我见过的一种类似的骗局技巧

king of the locusts

yeah I think like that

是的，我这样认为

Larry喵喵

No problem, Steam customer service will check the backend and confirm my innocence

Where are you from?bro

没问题，Steam客服会检查后端并确认我的清白

你从哪里来的？宝子

king of the locusts

can you help me to contact the steam admin and tell him that l just mistakenly reported you

canada bro

you?

你能帮我联系steam管理员，告诉他我刚刚误报了你吗

加拿大，宝子

你来？

Larry喵喵

china

okay, how should I tell him

中国

好吧，我该怎么告诉他

king of the locusts

For the appeal,please contact the moderator who handled this report

Personal Email Address: steanofficial.steampowered@gmail.com

skype ID: https://join.skype.com/invite/x2dxePbNkkeE

Discord iD: mordechai.valve

that is his contact information bro

如需上诉，请联系处理此报告的主持人

个人电子邮件地址：steanofficial.steampowered@gmail.com

skype ID:https://join.skype.com/invite/x2dxePbNkkeE

Discord iD: mordechai.valve

那是他的联系方式，兄弟

Larry喵喵

can you still retrieve your belongings or money?

你还能取回你的物品或钱吗？

king of the locusts

I dont think so

我不这样认为

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到这里他让我加上一个steam客服（假的）来申请撤销他对我的举报，我看了一下是一个Skype账号，地址也没啥问题不是钓鱼网站就进去加上了这个假客服。

下面我把我与steam客服（假的）的对话全部放在下面，并翻译，请大家欣赏：

我：

Hello,may I ask if you are an administrator?

steam administrator

你好，请问你是不是管理员？

steam管理员

Mordechai：

Helo,my name is Mordechai and I'm a representative from Steam Support Legal Practitioners.Thank you for reaching out to us,and we're excited to have the opportunity to work with you.

你好，我叫Mordechai，是Steam支持法律从业者的代表。感谢您联系我们，我们很高兴有机会与您合作。

我：

I have something to tell you

我有事要告诉你

Mordechai：

Please tell

请告诉我

我：

A brother asked me to help him contact the steam administrator and tell him that he had just reported me incorrectly

一位兄弟让我帮他联系steam管理员，告诉他他刚刚错误地报告了我

Mordechai：

Can you please provide a screenshot of the conversation between the user reported you by mistake?

你能提供一个错误举报你的用户之间的对话截图吗？

我：

Sent it to you

发过去了

Mordechai：

Alright before we proceed please take a screenshot of your steam licenses so I can check and verify if you are purchasing legally?

好吧，在我们继续之前，请截取您的steam许可证的屏幕截图，以便我检查和验证您是否合法购买？

我：

Where to view

在哪里查看

Mordechai：

Select your Steam account name in the top right-hand corner of the screen.From the drop-down menu,choose"Account details".In the Store & Purchase History section,select "View purchase history''.

在屏幕右上角选择您的Steam帐户名。从下拉菜单中选择“帐户详细信息”。在商店和购买历史记录部分，选择“查看购买历史记录”。

我：

Mordechai：

Can you please log out your steam account so there will be no confict within the system and your steam client while we're scanning it

您能登出您的steam帐户吗？这样在我们扫描时，系统和您的steam客户端之间就不会发生冲突

我：

You won't steal my account, wil you?

你不会偷我的账户，对吧？

Mordechai：

I am a steam administrator sir

I work from valve and I will not ruin my reputation here to steal your account.

我是steam管理员，先生

我在valve工作，我不会为了盗取你的账户而破坏我在这里的声誉。

我：

There are just too many imposters online,you know,we have to be cautious

你知道，网上骗子太多了，我们必须小心

Mordechai：

I understand for your assurance I am going to provide my steam admin certificate here so you can assure that you're 100% safe here.Understood?

我理解，为了您的保证，我将在这里提供我的蒸汽管理员证书，这样您就可以保证在这里100%安全。理解？

我：

Mordechai：

骗子给我发的证明自己是Valve工作人员发的动图（一看就是假的）

我：

Do you need me to log out of my account?

你需要我登出我的账户吗？

Mordechai：

Yes sir so I can start scanning it

是的，先生，这样我就可以开始扫描了

我：

I have logged out of my account

好啊

我已登出我的帐户

If you have finished handling it,please send me a message

如果你已经处理完毕，请给我发信息

My email is一个邮箱

Mordechai：

Hello I m back

你好，我回来了

我：

Laborious

辛苦

Mordechai：

Does the mobile authenticator connected on this steam account is still working well?

此steam帐户上连接的移动身份验证器是否仍然正常工作？

我：

Yes

Mordechai：

I‘m going to send a confirmation to your steam mobile app kindly check and confirm it once you received it.

我将向您的steam移动应用程序发送确认信息，请在收到后进行检查和确认。

我：

Mordechai：

I have sent the confirmation to your steam mobile app kindly check and confrm if the code matched"13386"

Have you received it?

我已将确认信息发送到您的steam移动应用程序，请检查并确认代码是否与“13386”匹配

你收到了吗？

我：

Mordechai：

Alright please open your email I'm going to send a confirmation link on there and just click the resume recovery and copy the link

Have you received it?

Do you know what to do here

好的，请打开您的电子邮件，我将在那里发送一个确认链接，只需点击简历恢复并复制链接

你收到了吗？

你知道在这里做什么吗

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到了这里我就没再理他，因为再往后如果我把移动端的安全密钥也给同意了我的账号就真的彻底沦陷了，之后我先把所有设备登入权限移除，然后再去steam里面找真正的steam客服反应这个情况：

下面是我与真正的客服的对话：

我：

Hello, a friend said that someone impersonated me and purchased his item in the market without giving him money. He thought I accidentally reported me. After our communication, he sent me a link to go to the Steam customer service responsible for handling his case to cancel the report against me. I'm afraid this is a scam, please help me verify

你好，一位朋友说有人冒充我在市场上买了他的东西，没有给他钱。他以为我不小心举报了我。经过我们的沟通，他给我发了一个链接，让我去负责处理他的案件的Steam客服取消对我的举报。恐怕这是一个骗局，请帮我核实

真正的steam客服：

Hello,

Thank you for contacting Steam Support and we're sorry that you've encountered this issue.

It seems like you've encountered a scamming attempt and that user was attempting to scam or phish your account information.

Please note that any user who claims to have accidentally or mistakenly reported you for cheating or otherwise is always a scammer.

If someone reported your account by mistake and you're worried about getting banned, don't worry. Steam ignores erroneous complaints. Do not follow the requests of someone who claims to have accidentally reported your account.

In addition, Valve employees will never contact you in chats to discuss your account, including in the Steam or Discord chat. The only way to speak to a Steam Support representative about your account is at the Steam Support site. There is no such situation in which you need to contact a Valve or Steam employee directly in order to resolve the issue.

Users claiming to be employees of Valve or Steam Support, or requiring them to check your items just in case, should be reported immediately.

If you encountered this situation on Steam, please report this user immediately. You can do this in the Steam Community. Reporting a scammer is the best way to prevent future violations.

If you encounter this situation on Discord, you may want to contact Discord's support team directly to report this user, as we can't police content/users on programs outside of Steam.

I would recommend taking a look at our Trade Scam article for information on how to both identify and avoid scams in the future.

Steam Support
Kenny

您好，感谢您联系Steam Support，我们很抱歉您遇到了此问题。您似乎遇到了诈骗企图，该用户试图诈骗或钓鱼您的帐户信息。请注意，任何声称意外或错误报告您作弊或其他行为的用户都是骗子。如果有人错误地报告了你的帐户，而你担心被禁止，别担心。Steam忽略了错误的投诉。不要听从那些声称意外举报了你账户的人的要求。此外，Valve员工绝不会在聊天中与您联系，讨论您的帐户，包括在Steam或Discord聊天中。与Steam支持代表谈论您的帐户的唯一方法是在Steam支持网站上。在这种情况下，您不需要直接联系Valve或Steam员工来解决问题。声称是Valve或Steam Support员工的用户，或要求他们检查您的物品以防万一的用户，应立即报告。如果您在Steam上遇到这种情况，请立即报告此用户。您可以在Steam社区中完成此操作。举报骗子是防止未来违规的最佳方式。如果你在Discord上遇到这种情况，你可能想直接联系Discord的支持团队来报告这个用户，因为我们无法在Steam之外的程序上监管内容/用户。我建议您阅读我们的《Trade Scam》文章，了解如何识别和避免未来的骗局。

Steam Support
Kenny

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